Privacy Policy

1. Overview

ConnectMe ("we", "our", or "us") provides white-glove Voice AI infrastructure and autonomous agent deployment for enterprise operations. This Privacy Policy details how we handle client data, telephony streams, and interaction logs with the highest standards of security and confidentiality.

2. Zero Third-Party LLM Training Guarantee

We maintain a strict zero-retention and zero-training policy for third-party foundation models. Voice interaction audio and conversational transcripts processed through ConnectMe agent pipelines are never utilized to train public or proprietary foundation models.

3. Data Collection & Processing

We collect only the operational data necessary to execute sub-200ms voice synthesis and route telephony connections securely:

• Telemetry and metadata required for carrier routing and latency optimization.
• Configured business logic, knowledge bases, and escalation parameters.
• Encrypted call recordings and transcripts strictly per client data retention configurations.

4. CCPA & GDPR Compliance

We comply fully with applicable data privacy frameworks, including the California Consumer Privacy Act (CCPA) and General Data Protection Regulation (GDPR). Clients retain complete ownership of all end-user data and can request secure, permanent cryptographic deletion at any time.

5. Contact Information

For privacy inquiries, data governance reviews, or deletion requests, contact our compliance team directly at privacy@connectmestack.com.